Andrew

Maidenhead

Director

We have every reason to be worried about APACS complacency and typical institutional "couldn't care less" attitude. Already I have seen entry units with no guards, placed in positions where it is difficult not to see what pin is being input, and best of all a retail outlet, where the retail assistant asked the customer for the pin and insisted in entering it themselves. The elderly lady, whose card it was did not realise this was not correct and the assistant became quite aggressive when we pointed out the proper procedure. It's a thieve's charter!