Charles Whittington

London

MD

Webmasters could do much better and have a very prominent contact for people with security concerns.. I tried to complain to www.lombarddirect.com when their secure site's certificate failed my browser check (missing CN for Issuer). Their email contact was inside the secure site and I wasn't prepared to accept a failed certificate, even temporarily. I found the number from directory enquiries but their call centre could not cope with the concept that there might be a problem with their website's security and eventually cut me off. However, someone must have noticed eventually because it has been corrected two days later.