Terry McMahon

London

Technical Director

It doesn't surprise me. You should try and order something from Argos and get Argos direct to deliver it. If their flaws in web design are anything to go by then why am I surprised when there order processing system is worse than useless.
I ordered some furniture from Argos and was told that it would be delivered in 14 Days. 1 working day later they turn up and wonder why there is nobody home. I dutifully phone them up and arrange a new date, (Today 21/11/2003) and they come and deliver my furniture. Sounds good I know however here is the sting to my story....... I was expecting 3 boxes of flat pack furniture to be delivered, Argos managed to deliver one box that should contain a work station that comes in two boxes, so I am missing two boxes of furniture. I phone up there customer services and they could not tell me why I had only recieved one box, they would have to email there dispatch department and find out. I asked if I would get a call back within the hour and they said they would. Surprise Surprise Argos did not bother and I had to phone them. Once I had navigated their IVR I was greeted by their customer services who informed me that actually they were out of stock of both the second box for the work station and a filing cabinet that I ordered at the same time. I asked when they would be in stock and I was informed that they would come in next week and when they were ready Argos would phone me (I have heard that one before!).
I forgot to add that the original order was placed 01/11/2003 and I confirmed with Argos on the 18/11/2003 that everything was in stock. So I have had to cancel the order and again surprise surprise, Argos could not give me a date on when I would have somebody to collect the unwanted box and they would phone me this evening.(Looks like I will be back on their IVR system again).
So in summary Argos had (basic, middle school) problems with their web site this week which whoever wrote the site should be shot for, however they have major problems with their order processing and despatch systems. I dread to think what their financing system is like. I am not the only one that has experienced problems do a Google search for 'Argos Direct Problems'