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Hotel red-faced over missing back-up tapes

When customer data checks out...

Tags: marriott, hotel, data loss, data

By Ingrid Marson

Published: 3 January 2006 11:00 GMT

The hotel chain Marriott admitted on Tuesday that back-up computer tapes containing data on approximately 206,000 customers were missing from a company office in Florida.

The data, which relates to customers of its timeshare division, Marriott Vacation Club International (MVCI), includes personal information such as the credit card details, social security numbers and, in a few cases, the bank details of customers.

The company said it has contacted the affected customers and is offering to enrol them free-of-charge in a credit monitoring service, so that customers can discover if there is any irregular activity on their account.

Stephen Weisz, the president of MVCI, said: "We regret this situation has occurred and realise this may cause concern for our associates and customers."

The company has launched an investigation into how the tapes went missing.

Customers of MVCI who are concerned they may have been impacted can find out more information from the company website.

Ingrid Marson writes for ZDNet UK

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