
…and at no cost!
Published: 25 March 2008 08:51 GMT
Vista users encountering problems when they upgrade to Service Pack 1 can relax: Microsoft is giving free support to those installing the service pack.
The transition to the service pack has not been problem-free for many users, with issues such as computers falling into endless reboot cycles and broken applications rearing their head.
Vista: all the coverage...
1. Windows Vista SP1 finally a go
2. Microsoft slashes Windows Vista price tag
3. Microsoft: 'These programs won't work after Vista SP1…' 4. Some to get Vista SP1 this week
5. Vista SP1 finally ready for manufacture
6. Do US businesses want Vista at last?
7. Microsoft refreshes Vista SP1
8. Don't put Vista in schools, says education agency
9. Details of Vista SP1 revealed
10. Vista: Piracy rates half the level of XP, says Microsoft
Normally, only Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an OEM copy of Vista on their computer can get Microsoft's help, according to the official Vista blog.
Microsoft blogger Brandon Le Blanc said: "We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1."
Unlimited installation and compatibility support is available at no charge until 18 March, 2009, according to the Microsoft Service Pack 1 (SP1) support site.
There are three options available under the free support plan for US users: email support, which will be answered within one business day; online chat, which has a current waiting time of around 40 minutes; and call, only available for users who have a software-assurance agreement, professional contract, TechNet subscription, MSDN subscription or come under the Microsoft Partner Program.
Support will be handled on a case-by-case basis, a Microsoft spokesperson said, and the user will always be advised if costs are to ensue.
Whether enterprise customers will also receive support without cost will depend on their agreement, the spokesperson added.
Original article: Problems with SP1? Have some free support from ZDNet Australia
You will be responsible for installing and configuring new Laptops. You will need experience with the following Windows Vista/ XP/NT4/2000/2003, Data ...
You will be very hands on with the system working on the latest version and Service Pack. You will earn Circa 40,000 salary, a pension (including ...
We are seeking talented Technical Support Engineers to join our exciting new Building Schools for the Future (BSF) project in Leeds. You will play an ...
CIO Agenda 2008
The exclusive silicon.com CIO Agenda 2008 survey looks at the CIO's tech shopping list for the year, examines whether IT budgets are rising or falling and reveals what the pain points are for tech chiefs this year. Find out more in our latest special report.
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With...
Teachers Association Turns to Centralized Data Repository to Improve Member Service
Financial-Software Leader Credits Productivity Boost, Reduced IT Costs to 2007 Software
United States Coast Guard Explores Potential to Enhance Training With Digital Note-Taking...
Stories from the web...
Copyright ©1995-2008 CNET Networks, Inc. All rights reserved. Top of page
silicon.com Dear silicon.com... XP lives, the femtocell 'truth', BlackBerry bashing… Reader Comments of the Week
Martin Brampton The Brampton Factor: Open source 'brotherhood' closed to co-operation Where's the real sharing?