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Problem dogs Microsoft mobile to PC link-ups

Out of Sync...

Tags: microsoft, microsoft windows mobile

By Ina Fried

Published: 21 October 2005 09:00 GMT

Microsoft confirmed yesterday that devices running its newest mobile software are unable to connect to a PC in some cases.

The software maker said some users of ActiveSync 4, the latest version of Microsoft's synchronisation software, are unable to link up to their PC, particularly on systems running firewall or parental control software. The problem occurs in devices based on Microsoft's Windows Mobile 5 operating system, including recently released handhelds from Dell and HP, as well as mobile phones from iMate and Sprint.

The problems are limited to those connecting a device to a PC via a USB connection, Microsoft said. No problems have been reported when connecting wirelessly using a Bluetooth or infrared connection, or when connecting directly to a server.

The company said in a statement: "Microsoft is committed to solving this issue for its customers and its partners."

An updated version of ActiveSync is planned for late next month but a workaround has been posted on Microsoft's mobile device website, the company said.

Ina Fried writes for CNET News.com

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