To print: Click here or Select File and then Print from your browser's menu

This story was printed from silicon.com, located at http://www.silicon.com/

Story URL: http://software.silicon.com/applications/0,39024653,39166538,00.htm

Lost email will return, promises Vodafone
Simultaneous hardware and software failure blamed

By Jo Best

Published: Monday 26 March 2007

Vodafone has promised that customers who have seen their email go missing following a hardware and software failure will have their messages restored.

The mobile company suffered an outage of its email systems that lasted for several days after a "simultaneous hardware and software failure" which affected all users with a Vodafone.net address, the company said.

Although Vodafone's email offering came back online on Friday, one user who contacted silicon.com said their inboxes remained empty of all stored mail.

The reader wrote: "It's appalling."

A Vodafone spokesman told silicon.com that users' email is being systematically restored.

He said: "[Users] won't have lost anything, it's just taking a while to get back up to speed again. Everyone affected will get every email they've been sent, hopefully in the next day."