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NetCall launches software to ease 'Phone rage'

By Tony Hallett

Published: Wednesday 05 April 2000

NetCall has developed software that it claims can put an end to long waits in call centre queues.

The company is offering a solution to call centre operators that will ring back customers rather than make them wait in a queue.

It said the approach may put an end to so-called 'phone rage', and follows research by Mintel which shows call queues and hold music are hated by 60 and 36 per cent of users respectively.