To print: Click here or Select File and then Print from your browser's menu

This story was printed from silicon.com, located at http://www.silicon.com/

Story URL: http://software.silicon.com/applications/0,39024653,11004464,00.htm

Software launched to remedy help desk problems

By Julian Goldsmith

Published: Wednesday 23 September 1998

ERP (enterprise resource planning) specialist, Remedy, has launched an enterprise software product for the service desk market. Called Service Suite, the product is designed for help desk, purchasing and service level management applications. Additionally, it provides links to SAP and Oracle back-office software.

A large part of the suite furnishes IT directors and project managers with the information and resources to add ERP modules to existing middleware applications.