Stuart Fawcett

London

IT Manager

It seems that IT implemented processes give users the opportunity to forget what their doing and why they are doing it. Their KPI’s become numbers out of a black IT box whose detail is lost in complexity when drilling down into the detail. IT may offer BI tools but only when the middle managers understand how primary entities are related will they understand what IT tools can offer to the business. You’d think that our new tech savvy generation would not be afraid of the technical building blocks of business but mention a modelling language and the audience shrinks to zero. Local process owners are perhaps the key to keeping the knowledge in the business.
With the right IT & BI our strategic directors should be able to see what-if scenarios, Managers should be able to see inefficiencies, and end users the impact of their work. It’s my privilege to work with CxO’s who understand how to use the tools available. Owning a sports car is great but if the 1st corner leaves you at the back of the field maybe you should take the time to lean how to drive it well rather than just being traffic in the business world waiting for the AA guy to help you out.