By Tim Ferguson
Published: Wednesday 22 August 2007
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Name
Roger Huffadine
Location
Worcester
Occupation
Retired [again]
Comment
Will we have English speaking agents who have a clue about UK geography and can actually commit resources to an appointment without it being broken? ---- Answer NO -- oh yeh -- I am one of the inventors of the call centre industry [been there seen it got the patents pissed off with hype & magic bullets] search the web for "huffadine crm" if you want to know more
10,000 contact centre staff!
Do they not realis...
Nick Cole
This sounds like a classic "know-nothing" manager ...
Anonymous
After an hour in a queue on Sunday evening, trying...
Steven Courtney-Crowe
A responsive and quick customer service for email ...
Dave Brown
Will we have English speaking agents who have a cl...
Roger Huffadine
What would also help was if the customer service s...
Brian Bolton
BT have no clue what customer service is!
Boy d...
Anonymous
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