By Tim Ferguson
Published: Wednesday 22 August 2007
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Name
Steven Courtney-Crowe
Location
Cheltenham, Glos
Occupation
JOA tradesman
Comment
After an hour in a queue on Sunday evening, trying to report a fault on a line that their automated checker said was okay... this is not a day too soon.
To add insult to injury, I was forced to listen to a recorded message telling me to check my fault status online. Pretty difficult with no telephone line !
10,000 contact centre staff!
Do they not realis...
Nick Cole
This sounds like a classic "know-nothing" manager ...
Anonymous
After an hour in a queue on Sunday evening, trying...
Steven Courtney-Crowe
A responsive and quick customer service for email ...
Dave Brown
Will we have English speaking agents who have a cl...
Roger Huffadine
What would also help was if the customer service s...
Brian Bolton
BT have no clue what customer service is!
Boy d...
Anonymous
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