By Tim Ferguson
Published: Wednesday 22 August 2007
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Name
Nick Cole
Location
Scotland
Occupation
Director
Comment
10,000 contact centre staff!
Do they not realise that if they didn't create problems for customers potential and existing, with their dismissive and unhelpful attitudes; produced less faults that created complaints, etc, etc, that they wouldn't need so many people?
10,000 contact centre staff!
Do they not realis...
Nick Cole
This sounds like a classic "know-nothing" manager ...
Anonymous
After an hour in a queue on Sunday evening, trying...
Steven Courtney-Crowe
A responsive and quick customer service for email ...
Dave Brown
Will we have English speaking agents who have a cl...
Roger Huffadine
What would also help was if the customer service s...
Brian Bolton
BT have no clue what customer service is!
Boy d...
Anonymous
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