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BT pumps millions into customer service system

By Tim Ferguson

Published: Wednesday 22 August 2007

Reader Comments

10,000 contact centre staff! Do they not realis...
Nick Cole

This sounds like a classic "know-nothing" manager ...
Anonymous

After an hour in a queue on Sunday evening, trying...
Steven Courtney-Crowe

A responsive and quick customer service for email ...
Dave Brown

Will we have English speaking agents who have a cl...
Roger Huffadine

What would also help was if the customer service s...
Brian Bolton

BT have no clue what customer service is! Boy d...
Anonymous

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