By Mike Ricciuti
Published: Wednesday 12 July 2006
Email story to a Friend | Report Abuse
Name
Tom Stefano
Location
Canada
Occupation
Business Process Analyst
Comment
How could an on-demand CRM product be announced one year ahead of time? From what I read, they have not started developing it yet!
Is this fair to the hard working on-demand CRM and ERP providers such as Salesforce.com, RightNow, Netsuite, Salesboom.com and even Entellium?
Maybe those small players with sophisticated service oriented platforms and robust web services APIs should announce new products one year ahead of time too, since they actually have a base platform to work with?
The announcement serves two purposes from Microsoft’s stand point of view:
1) Ensure the world knows they are going the software-as-a-service route.
2) An attempt to delay CRM decisions until later in 2007
CRM Live, or dead; On demand software is here to stay, and Microsoft’s move is pre-mature in such an explosive market that seems hard to be dominated by few rivals.
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
RSS Feeds
The Round-Up The Weekly Round-Up: 03.12.09 'Ere guv, you'll never guess who I had in the back of my cab the other day…'
Stuart Roberts Shared services - how to get it right in your business Recession boosts uptake