
Or should Safeway just concentrate on sorting out the wayward wheels?
Published: 28 October 2002 16:15 GMT
By Alorie Gilbert and Will Sturgeon
Supermarket chain Safeway is testing new in-store shopping trolley technology that traces shoppers' steps through its stores and flashes personalised ads at them while they shop.
Customers' shopping histories and buying habits are recorded as participants in a trial scheme scan the products they are picking off the shelves and swipe their loyalty cards on the special trolleys fitted with touch screens.
The system then records what they are buying and the data is made available to a store-wide wireless network which prompts shoppers as they pass items they regularly buy.
For example, if a shopper regularly buys 24 cans of lager, but passes the alcohol aisle without stopping on their latest trip to the store, then their trolley's screen may flash up a coupon or reminder, encouraging them to buy beer.
Similarly if they have forgotten any of life's little necessities - such as toilet paper - then their trolley will remind them as they head on down the toiletries aisle.
Safeway says it is interested in the technology as a tool for boosting convenience for customers, according to Safeway spokesman David Bowlby.
He said: "As with Club Cards, it's an added convenience for customers. We're constantly enhancing the customer shopping experience and making it more convenient for them."
According to analysts, retailers have traditionally been slow to make the most of the detailed shopper data they gather from loyalty card schemes - this added layer of technology may be the boost they are looking for.
The trolleys are currently being trialled at two Safeway stores in the US, though the supermarket firm says it has no plans to roll out the trolleys on a larger scale just yet.
Alorie Gilbert writes for News.com
The focus for this role is to deliver effective Online business solutions and easy to use shopping websites for their customer base therefore ...
Our aim is to give our customers the best shopping experience, with our value for money goods offered in a friendly shopping environment. As an ...
Training, HR and Administration SpecialistLocation - HarlowSalary - 19,000 - 21,000We are recruiting for a Retail Manager whose passions are the ...
Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.
Stories from the web...
Copyright © 2008 CBS Interactive Limited. All rights reserved. Top of page
Nick Heath Your top HR tech priorities for next year revealed How to make human resources IT work for you
Bob Tarzey Why you must rein in your power users When they do damage, it can be catastrophic to your business