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Aspect CRM offers a unified view

Aspect Communications has unveiled the latest version of its customer relationship management (CRM) software in the UK.

By Chris Holbrook

Published: 10 May 2001 17:29 BST

Customer Relationship Portal 4.0 offers a single graphical interface for all its queued users across multiple mediums including email, fax, phone and the web. The software also simplifies the way business function rules are created, making it easier for users to determine how customer requests are processed.

A spokesman for Aspect said: "Where as previously call centres routed calls in a queue, this new system allows firms to look at queues and prioritise responses over a host of mediums."

The company last month posted a first quarter net loss of $31.3m and said intended to slash 11 per cent of its workforce (120 jobs), taking a $10m to $12m restructuring charge in the second quarter.

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