You are here: silicon.com > Software > Applications

Applications

Recognition chief claims attitudes to CRM are changing

By Polly Raymond

Published: 4 February 2000 00:15 GMT

The chief executive of CRM developer, Recognition Systems, claims attitudes to customer relationship management software are finally changing after a long period of scepticism among UK IT departments.

In an exclusive interview with Silicon.com, Recognition Systems' Bryan Black spoke of his claims that over the last two years, the UK market hasn't been ready for CRM.

"We found that a lot of evaluations were being run by the IT department who are very risk averse," he said.

However, the changing outlook in the UK is demonstrated by the rapid take-up of CRM. "This is the fastest growing sector in the UK - it's just taking off now," he said.

Black claims this turnaround of attitudes can be explained by the growing importance of the Internet, and the influx of large vendors like SAP, into the market.

The full interview can be viewed in the Call Centre Channel (http://www.silicon.com/a35516 ).

  1. Zones
  2. Management
  3. Networks
  4. Software
  5. IT Services
  6. Hardware
  1. Verticals
  2. Public Sector
  3. Financial Services
  4. Retail & Leisure

  • Jobs
Sales Executive-E-Learning & Management Software

JOB TITLE: Sales Executive-E-Learning & Management Software SELLING: E-Learning and Knowledge Management Software Solutions SELLING TO: Retail and ...

Java Developer - Asset Management Software House - London

Java Developer - Asset Management Software House - Outstanding Educational Background Graduates with an outstanding degree / masters should also ...

Customer Analyst - SAS

Position: Customer Analyst - SAS Location: Leicester Salary: 30000 - 40000 Skills: SQL or SAS , you'll need strong SAS programming experience with ...

Agenda Setters 2009
Welcome to the ninth annual Agenda Setters poll – silicon.com's list of the top 50 most influential individuals in the technology and IT industries, from techies and CIOs to entrepreneurs and business leaders. Find out more in our latest special report.





Quick Sitemap Links: