UK businesses failing to span knowledge management gap

British businesses are ignoring the best advice of their IT directors and refusing to invest in knowledge management software, according to a report from Cambridge Information Network (CIN).

The survey found that although 85 per cent of CIOs thought that knowledge management created a competitive advantage, only seven per cent of CEOs counted knowledge management as a priority.

One factor driving a need for knowledge management is an average staff turnover of 10 per cent in the companies surveyed.

Ed Baum, president of CIN, described the discrepancy between the perceived need and desire for knowledge management and the low level of actual implementation as "startling."