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By Sarah Left
Published: 24 September 1998 16:30 BST
UK electricity provider, Southern Electric, has unveiled a £50m customer management system from IBM.
Southern Electric will be using the system to provide customer service and multi-utility billing to its 2.5 million customers.
The system has taken four and a half years to design and install. A Southern Electric spokesman said similar IBM projects have failed at other utilities, but that its final system was worth the wait.
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