Published: 18 September 1998 11:34 GMT
An intelligent call queuing system for banks is just one of the products that has been exhibited at the Financial Technology Expo in New York.
Choridant Software has devised a product that forms a profile of the caller. It then uses that information to decide if the caller should queue-jump, what advertisements to play whilst they are waiting and which services the bank employee should pitch when the call gets through.
Also exhibited was a phone from Nortel that dispenses digital cash into smartcards.
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