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Published: 14 August 1998 17:55 BST
Hertz's virtual call centre for Europe went live this week. The worldwide car rental company has been migrating its European reservation call centres to a greenfield site in Dublin, Ireland, since October last year.
The centre has a capacity for 400 agents, including native French, German and Spanish speakers. The system is built on Lucent architecture and has computer telephony, interactive voice recognition and Web enabling facilities.
You must have expert knowledge and experience in: VMWare ESX SAN (storage) Clustered servers This is an opportunity for someone to expand on their ...
Example projects could include: - Increase the capacity of our current VoIP infrastructure and move the current Cisco contact centres from legacy ...
Situated close to Waterloo and London Bridge stations, London South Banks main campus at Elephant and Castle in historic Southwark, is at the hub of ...
CIO50 2008
The silicon.com CIO50 2008 profiles the most influential and innovative tech chiefs in the UK across all industries and organisation size, from the biggest FTSE100 companies to high growth dot-com start ups and the public sector. The list was voted on by the UK CIO community and a panel of experts. Find out more in our latest special report.
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