By Tony Hallett
Published: 15 July 1998 14:52 GMT
Rockwell Electronic Commerce has launched a call centre system for small and medium-size enterprises (SME). The system - known as Transcend - is a software-based automatic call distribution (ACD) system which runs on Windows NT Server.
Rockwell said Transcend can be used by facilities with 8 to 80 agents. In addition to handling email and faxes, it integrates with existing IT and telephony infrastructure. A Web integration module will be released later in the year.
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